Terms of Service

We're a Townsville-based sole-trader business offering:

• Carpet steam cleaning
• Couch and lounge cleaning
• Mattress cleaning
• Rug cleaning

We service residential and small commercial properties across the Townsville region.

Quotes we provide by phone, SMS, email or our website are based on the information you give us. They're valid for 30 days from the date issued.

All prices are subject to a brief on-site assessment when we arrive. If the job is materially different from what was described (e.g. significantly more rooms, heavy soiling, pet damage, oversized furniture, restricted access), we'll let you know the revised price before starting and you can proceed, adjust the scope, or cancel at no cost.

No deposit is required for standard residential jobs. Payment is due on completion of the clean by bank transfer, card or cash.

For larger commercial jobs or bookings over $800 we may request a deposit of up to 25% to secure the booking — we'll let you know up front if so.

Invoices not paid within 7 days may incur a late-payment fee of $25 and ongoing accounts may be referred to a collection service.

• More than 24 hours' notice: free — just call, SMS or email us.
• Less than 24 hours' notice: a $50 cancellation fee may apply to cover lost booking time.
• No-show / unable to access the property on arrival: a $75 call-out fee applies.

We'll always try to be reasonable — emergencies happen. Just talk to us as soon as you know.

We stand behind our work. If you're not happy with any area we've cleaned, tell us before you pay and we'll re-clean it on the spot at no extra cost.

If a concern comes up after we leave, contact us within 48 hours and we'll come back and address it where we reasonably can.

Carpets, upholstery, mattresses and rugs come in a huge range of materials and conditions, and some issues can't be foreseen until cleaning begins. We are not liable for:

• Pre-existing damage, wear, fading, traffic lanes, shrinkage, delamination or odours that cannot be fully removed.
• Colour bleeding, dye migration or fabric damage caused by unstable dyes, non-colourfast materials, or fabrics not suitable for water/steam cleaning.
• Stains that have set permanently, including bleach, dye, ink, rust, paint, and some pet/biological stains.
• Damage to furniture or items not moved by us prior to the clean, or to items concealed under furniture.
• Issues arising from incorrect information about the property, fibres or stains provided at booking.

Where we are found responsible for loss or damage, our total liability is limited, at our option, to re-performing the service or refunding the amount paid for that service. Nothing in these terms excludes your rights under the Australian Consumer Law.

We may decline or stop a job if:

• The site is unsafe (e.g. hazardous waste, aggressive animals, structural risks).
• The items presented are unsuitable for cleaning or likely to be damaged by it.
• We're treated abusively or threateningly by anyone on site.
• Payment terms previously agreed have not been met.

In these cases a reasonable call-out fee may apply to cover time and travel.

These terms are governed by the laws of Queensland, Australia. Any disputes will be handled in the courts of Queensland.